Thank you for visiting Khwaahish Diamonds. We value the trust you place in us, and therefore we insist upon the highest standards for secure transactions and customer information privacy. This online Privacy Policy discloses Khwaahish Diamonds information practices for this Website and subscriber/membership-based services, including the type of information being collected, method of information collection, use of such information, and sharing such information with third parties. By visiting Khwaahish Diamonds, you expressly consent to our use and disclosure of your personal information in any manner described in this Privacy Policy. If you do not agree to these terms, please exit this page and you may not access or use the Website. This Privacy Policy extends to both “Users” (who visit the Website but do not transact business on the Website) as well as “Members” (who are registered and authorized by the Website to transact business on the Website).

Collection of Personal Information

By accepting this privacy policy, you authorize Khwaahish Diamonds to collect, store and use any information that you enter on our website or provide us in some other way. To enable you to become a member or subscriber of our Website, we need your basic personal information like your name, address, email address, and phone number. We assure you that at no time will this information be sold nor shared with parties not associated with us.

IP Address

When you visit our Website, Khwaahish Diamonds collects your IP address, among other details, to help diagnose problems with its server, to administer and tune the operation of its website, analyze trends, track traffic patterns, gather demographic information for aggregate use, and track the date and duration of each session within the Website. Your IP address may also be used in combination with your personal information to prevent fraud or abuse, customize your shopping experience, improve our Website, customer service, products, and promotional efforts, and understand your preferences, patterns, and interests.

Data Collection Devices, Such as Cookies and Web Beacons

Khwaahish Diamonds collects data through cookies and other monitoring technologies to enhance your browsing and shopping experience on our website. “Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive to collect information about your activities on our Website. We may authorize third parties to use cookies and other monitoring technologies to compile information about the use of the Website or interaction with advertisements that appear on the Website. We do have access or control over these cookies. We do not link the information we store in cookies to any personally identifiable information you submit while on our Website. We use session ID cookies and persistent cookies. A session ID cookie expires when you close your browser.A persistent cookie remains on your hard drive for an extended period of time. You are always free to decline cookies if your browser permits (You can remove persistent cookies by following directions provided in your Internet browser’s “help” file); although, by declining the use of cookies you may not be able to use certain features on the Website.

Use of Information Collected

All personal information that we collect from our customers is used to improve our relevance to you and to enhance your shopping experience with us. Khwaahish Diamonds owns all the information collected via the Website. As applicable, the information collected shall be used to contact you, to provide the products that you have ordered or requested. Additionally, we may send you (via email or other means) offerings of products or services and update you on all the special offers available on the Website. This information may also be used to monitor and improve the Website; calculate the number of visitors; to know the geographical locations of the visitors and demographics, visitors’ preferences, interests, and behavior & Website usage statistics which we may share with our sponsors, advertisers or other third-party marketing partners. When you contact Khwaahish Diamonds through any means such as chat/email, Khwaahish Diamonds reserves the right to include your email ID for marketing communications. You can unsubscribe from such communications anytime you wish to do so.

Use of our website images or product images

All our website and product images are copyright protected. You should not use any of our images without our prior consent. Any unauthorized use of our images will be considered as copyright infringement.

Sharing of Information

Any personal information, if collected, will be passed on to our trusted partners and service providers who will need to have access to the information upon placing an order. We use trusted third-party service providers to perform certain services on our behalf, including shipping, payment processing, data storage/management, web hosting, web analytics, fulfilment, assembly, marketing, mailing, emailing, etc. These service providers only receive personal information if such information is needed to perform their function(s), and they are not authorized to use any personal information for any other purpose(s) other than the purpose(s) defined by Khwaahish Diamonds.

Business Transfer

Your personal information may be disclosed as part of any merger, sale of company assets, or acquisition, as well as in the event of insolvency, bankruptcy, or receivership, in which case, personal information would be transferred as one of the business assets of the Company.

Comments

We value your comments, feedback, and testimonials, which help us improve our Website, products, and services. By making such submissions, you assign your rights in the submissions to us.

Third Party Personal Information

If you use our referral service to tell a friend about our jewellery and Website, we will request your friend’s email address. We will send your friend a one-time email inviting him or her to visit the Website. Khwaahish Diamonds stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. We also provide you with the opportunity to share a product or your wish list with a friend. If you choose to do so, we will request your friend’s email address in order to send them a one-time email featuring the product or your wish list.

Security

Khwaahish Diamonds is committed to the protection of the personally identifiable information you share with us. We utilize a combination of physical and electronic security technologies, procedures, and organizational measures to help protect your personally identifiable information from unauthorized access, use, or disclosure. When we transfer sensitive personal information (for example, credit card information) over the Internet, we protect it using Secure Sockets Layer (SSL) encryption technology. Our site has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Once we have your information, and it is in our possession, we adhere to strict guidelines to protect it against unauthorized access. While we strive to safeguard your personal information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure, and, accordingly, we cannot guarantee or warrant the security of any information you disclose or transmit to us.

Phishing

Our website khwaahish.com is not directed toward children and does not sell products for purchase by children. Khwaahish Diamonds does not knowingly collect personal information from anyone under the age of eighteen.

Links

This website may contain links that may lead you to other Websites. Please note that once you leave our Website, you will be subjected to the privacy policy of the other Website and this privacy policy will no longer apply. BY USING THIS WEBSITE, YOU SIGNIFY YOUR AGREEMENT TO THE TERMS OF THIS PRIVACY POLICY. Khwaahish Diamonds RESERVES THE RIGHT, IN OUR SOLE DISCRETION, TO CHANGE, MODIFY AND / OR DELETE PORTIONS OF THE TERMS OF THIS PRIVACY POLICY AT ANY TIME. If you have any questions about this Privacy Policy, please feel free to CONTACT US via the links at the bottom of the Website or write to us at [email protected]. ALL MATTERS OF DISPUTE ARE SUBJECT TO THE JUDICIARY OF CHENNAI.

By placing an order using this service you are accepting these Terms & Conditions. Please read these Terms & Conditions before placing an order.

By completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Please note orders will only be dispatched once we are in receipt of 100% of your payment. We will not be liable if there is a delay, and we will not accept your order if payment is not authorized by your card payment issuer or Bank.

Certain steps must be followed for a contract to be formed, as described below. After you have placed your order:

When an order is placed by you online, you will receive a confirmation email from us. This will be our final order confirmation email which means we formally accept your order, and are obliged to complete the contract.

In case an order can be placed only by inquiry, we will send an email as soon as possible, to confirm which goods you have ordered for and send you the details you had requested for too. Once we receive your confirmation email to make the jewelry, we shall send you the formal order confirmation email, which means we are obliged to complete the contract post receipt of your payment.

We Will Not Accept Your Order If:

• Your payment is not authorized
• There is an error on our website regarding the price or other details of the goods
• You have cancelled it in accordance with the instructions given in our Cancellation Policy
• We reserve the right to refuse any order for any reason whatsoever.

Pricing And Payment:

• Prices throughout the website are quoted in Indian Rupees (INR) and payment can only be accepted in Indian Rupees.
• While we make every effort to ensure that the goods shown on our website are currently available at the price shown, we cannot guarantee that this will always be the case.
• If goods you have ordered are unavailable, you will be notified as soon as possible.

Insured Shipping:

• Khwaahish offers you FREE shipping on every order within India. Your product will be delivered safely packed and fully insured without any additional charges. We ensure that every vital step is taken before, during and after delivery of the product.
• We understand your apprehension of making online purchases of jewellery. Hence we also keep track of your order until it reaches you safely.

Domestic Shipping:

• Khwaahish will ship products through reputed Logistics Providers only.
• Khwaahish Diamond Jewellery will ship the product within the specified delivery time.
• While paying for your order, please ensure correct shipping address. Receipt/Bill will be raised in the name of sender with given shipping address. Change in address after making receipt is not possible. Therefore, request to change in the shipping address will not be entertained

Shipping & Returns

• 10-Day Return Policy: Products can be returned within 10 days of the date of purchase by customers making purchases online.
• If you are not satisfied with the products and wish to return them for any reason after you receive them, you can send it back to us for an Exchange/refund of your product/money within 10 days. Returns can be made only if you satisfy the conditions given below:
• We only ask that the product not be used and is sent back to us with the necessary certifications, invoices, packaging and in the original condition as delivered.
• Products made to specific sizes, custom modifications such as Engravings/size alterations will not be eligible for a Return.
• Products have to reach us without any damage during transit. Products should be properly packaged and insured. Return shipping will be arranged by Khwaahish.
• Once we receive the product, we will refund your amount after deducting the shipping charges and bank transaction charges from the Invoice Value. The remaining amount will be refunded to your Bank account/Credit Card, as applicable.

Exchange & Upgrades

• We have sold a great deal of merchandise over the years and hence our Exchange policy will be based on the nature of every product.
• We offer an Exchange/upgrade policy on Gold & Diamond purchases made at Khwaahish. There is no Exchange value for any Colored Gemstones, Labour, taxes, duties, GST, shipping which would have been levied on the product as applicable. This means your product’s current value of Gold & Diamonds will be determined by product specifications, Color & clarity grades, market conditions and current price of similar merchandise/purity grades at Khwaahish.
• Khwaahish Diamond Jewellery, at times, offers exceptional and rare high value gemstones/ diamonds/ jewellery/products which will be exchanged on a case to case basis only and may not fall under general Exchange/Buyback Policy.
• We offer our Exchange Policy on orders within India and in Indian Currency Only.
• All final Exchange/Upgrades/Returns of Merchandise will solely be at the discretion of the management at Khwaahish, subject to market conditions and policies adopted at the prevailing at the time of Exchange., even if they are not specifically scripted/printed/listed in any of our communications.

Cancellation Policy

• Cancellation requests should be given by the customer within 5 working days of the order and the refund will only be transferred to their Bank account (irrespective of the option chosen during payment) within 7 working days.
• Cancellation and refund is possible if a customer has given an order request and the product making process has not yet started.
• Cancellation and refund is possible if a customer has given an order request and the product making has started, there will be a debit of wastage and making charges.
• Cancellation and refund is possible if a customer has given an order request and the product making or design is not what they expected (5% to 10% variation should be expected on all custom order requests).
• Cancellation and refund is possible if a customer has given an order request but order delivery is delayed.

Changes To Terms & Conditions:

• We reserve the right to change these Terms & Conditions for buying goods online from time to time. If this happens, we will notify you by posting the new Terms & Conditions for buying goods online on the website. If you do not wish to be governed by the revised Terms & Conditions for buying goods online, you may opt out from placing any orders.
• These Terms & Conditions for buying goods online are governed by the law of India and you and we agree to use Chennai jurisdiction if there is any dispute between us.
• If any part of these Terms & Conditions for buying goods online is found to be invalid by law, the rest of them remain valid and enforceable.

Disclaimer

• The price of the products is subject to change without notice due to fluctuations in the metal price. Every effort has been made to accurately reproduce the look of this product but there might be slight variations due to on-screen representation.
• Orders are accepted with full payment of estimated cost and gold rate is fixed.
• Orders will also be accepted with part payment as advance money. The Gold rate prevailing on the date of billing will be applicable.
• Orders will be executed on time, but delays could happen due to unforeseen circumstances.
• Orders may take 5 to 6 weeks for making, so, place orders accordingly.
• Variation in design and weight may occur to the lowest possible extent of 5 to 10%.
• Cancellation of orders will entail a cancellation charge of 3% of ordered products total estimated value.
• Khwaahish may cancel orders at any point of time without assigning any reason at the Managements discretion owing to reasons best known to them.
• All disputes are subject to Chennai jurisdiction.
• If there are gems in the jewellery, the price of stones are subject to change as per availability in the market.

CERTIFICATION

• Every diamond at Khwaahish is handpicked and graded by our in-house team of Gemologists. Also, all Solitaires are certified by world renowned gemological laboratories, such as GIA, the Gemological Institute of America, which is the world’s leading and foremost authority in Diamond Grading standards and certification.
• We have also gone a step further and certify every single piece of diamond jewellery (post production) with renowned laboratories. Although not mandatory, this ensures that the Quality Control process remains intact not only Pre-Production, but also Post Production of the merchandise. The laboratories also certify that all diamonds set in the jewel are ‘Natural Diamonds’ and are screened to detect/avoid Synthetic, Lab-grown and HPHT-treated diamonds. The ‘Third-party Lab Certified Guarantee Card’ is a unique Certificate for each product and is delivered with the product as a lifelong warranty.
• All products are also BIS hallmarked in tune with the guidelines outlined by the Govt of India.